Get your teriyaki with Edo delivery.

Questions About Placing a Edo Japan Delivery Order

• What is Edo Japan Delivery?

  Edo Japan Delivery brings your favorite Edo Japan dishes straight to your doorstep.

  Enjoy your favourite, fresh-off-the-grill meals in the comfort of your home with just a few clicks.

• How does Edo Japan Delivery work?

  Online at order.edojapan.com:

  Navigate to our website: https://order.edojapan.com/ and select “Delivery” on the homepage. Input your address to find the nearest Edo restaurant that can deliver your favorite meals to your door!

  In the Edo Japan App:

  Log in to your account and click “Order Now.” Then, at the top of the page, choose “Delivery”, enter the desired address for delivery and you’re all set to go!

• How do I know if Edo Japan Delivery is available to my address?

  Once you input your delivery address, we'll let you know if Edo Japan Delivery is available in your region. If it’s not, consider ordering pickup or try getting your favourite meals through Uber Eats, DoorDash or SkiptheDishes.

• I need to change my delivery address in the app. How can I do that?

  The delivery address can be changed at any point before you place your Edo Japan Delivery order. Simply navigate to the menu icon in the top-left corner and click “Delivery addresses”. From there, you can edit, delete or add new delivery address.

  Note: once the order is placed & the driver has already picked up the order, it might not be possible to change the delivery address. For further assistance, kindly reach out to the Edo Japan support team at 1-866-987-3744

• Can I redeem Edo Cash when ordering Edo Japan Delivery?

  You sure can! Edo Cash can be redeemed on Edo Japan Delivery orders.

• Will I earn Edo Rewards points for eligible purchases made via Edo Japan Delivery?

  Absolutely! With your Edo account, all eligible food and beverage purchases made through Edo Japan Delivery earn points that you can redeem on your next visit. It's just one of the many perks of using the Edo app!

  Note: you cannot earn or use Coins on tips, donations, taxes and fees required by law, bag, cup, and bottle fees or deposits, delivery fees, and other surcharges or fees.

• Why does it show “Delivered by Uber”?

  We've teamed up with Uber Eats to bring Edo straight to your doorstep. We cook, and Uber Eats delivers.

Questions About Your Current Order

• Can I change my order or add items to my order?

  No, sorry. After an order is placed, it cannot be modified. However, you may be able to cancel the order and place a new one with the additional items. To find out if you can cancel your order, please contact the Edo Japan support team at 1-866-987-3744.

• I need to change my delivery address for the order I just placed:

  To change your delivery address after an order is placed, please contact Edo Japan support team at 1-866-987-3744 as quickly as possible and they will do their best to accommodate your request.

• How can I find the status of my delivery order?

  Once the order is placed, you will receive an SMS and email notification with a link to track your order. If the link was not sent, please reach out to the Edo Japan support team at 1-866-987-3744, and we will assist you.

• My order is taking longer than expected:

  We apologize for the delay in delivering your order. Please contact the Edo Japan support team at 1-866-987-3744, and a representative will be happy to assist you.

• I couldn't find the answer to my question. Who should I contact?

  For any additional inquiries, please contact our Edo Japan support team at 1-866-987-3744 for assistance.

Questions About a Delivered or Past Order

• My order was not delivered. How can I get my refund?

  We apologize that your order was not delivered. Please reach out to Edo Japan support team at 1-866-987-3744, and a representative will assist you promptly.

• My order is incorrect or missing items. Can I receive a credit or a refund?

  We apologize for any issues with your order. Please contact the Edo Japan support team at 1-866-987-3744 so we can promptly resolve any of your concerns.

• I had an issue with my Uber Eats courier.

  We’re sorry about your experience. Please contact Edo Japan support team at Edo Japan support team at 1-866-987-3744 where a representative will assist you.

• There is an issue with my Edo Cash / offer / reward, etc. Who can I contact?

  We’re sorry to hear you had this experience. Our Edo Japan support team is always here to help, so please contact us at 1-866-987-3744 so we address your concerns.

• I couldn't find the answer to my question. Who should I contact?

  For any additional inquiries, please contact our Edo Japan support team at 1-866-987-3744 for assistance.