Q: Can I earn Coins when I order Edo for delivery?

Currently, delivery orders are ineligible to earn Coins. *

Q: Can I redeem my Edo Cash ™ for cash back?

No. Edo Cash™ can only be redeemed for a discount on your qualifying purchases, up to the total value of your order. *

Q: Can I give my Edo Cash ™ to someone else?

No. Sorry, Edo Cash™ and Coins are non-transferable and cannot be shared with others. *

Q: Do I need to register for an Edo Cash ™ account if I was previously a member of My Edo Rewards?

Yes, you need to register for an Edo Cash™ account either through the new Edo app or online, even if you were previously a member of My Edo Rewards. You will be unable to earn Coins for orders made on the Edo app, online, or in-store until you register for an Edo Cash™ account. *

Q: How can I redeem my Edo Cash ™ ?

Your Edo Cash™ can be redeemed through our app, online at edojapan.com, and in-store. Every 1,000 Coins you earn can be redeemed for a $5 Edo Cash™ discount on your qualifying purchase. * As long as you have an account balance of 1,000 Coins or more, you can choose to redeem as little or as much Edo Cash™ as you want on your next order — up to the total value of your qualifying purchase. This means you can choose to redeem all your Edo Cash™ at once, redeem just a portion of your Edo Cash™ — or save your Edo Cash™ for another time! For example, if you have an account balance of 1,723 Coins, you are eligible to redeem your Edo Cash™ for a discount of up to $8.62 off your order. We are working on other exciting opportunities to redeem your hard-earned Edo Cash™ so be sure to sign up for our emails to receive the latest updates!

Q: How do I join Edo Cash ™ ?

To join the Edo Cash™ rewards program, you can create an account either through the Edo app or online. *

Question 1

What items are not eligible to earn Coins on?

Accepted Answer

You can only earn and redeem Coins at participating restaurants.

You cannot earn Coins on the value of any Coins used towards a purchase and, unless otherwise stated, you cannot earn or use Coins on the following: (i) orders placed on third party delivery platforms, such as DoorDash, SkipTheDishes, or Uber Eats; (ii) purchasing or loading an Edo Gift Card (but when using an Edo Gift Card to make a purchase, you will earn Coins); and (iii) tips, donations, taxes and fees required by law, bag, cup and bottle fees or deposits, delivery fees, and other surcharges or fees.* *

Question 2

Can I earn Coins when I order Edo for delivery?

Accepted Answer

Currently, delivery orders are ineligible to earn Coins.*

Question 3

How are Coins calculated?

Accepted Answer

You can earn 10 Coins for every $1 spent on qualifying purchases made in-app, online at edojapan.com, or in-store. If you spend $11.33 on a qualifying purchase, you’ll earn 113.3 Coins.

The 0.3 Coins will not be visible on your account, but it will still be accrued.*

Question 4

Can I redeem my Edo Cash^™ for cash back?

Accepted Answer

No. Edo Cash^™ can only be redeemed for a discount on your qualifying purchases, up to the total value of your order.*

Question 5

Can I continue earning Coins before I redeem my Edo Cash^™? Is there a limit to how many Coins I can accumulate before I have to redeem?

Accepted Answer

There is no limit to how many Coins you can accrue on your account. You are eligible to redeem Edo Cash^™ once you earn 1,000 Coins, but you do not have to redeem your Edo Cash^™ right away, and you can continue to accumulate more Coins on qualifying purchases.*

Note that your Coins do expire if there has been no activity in your Edo Cash^™ account after 18 months.

Question 6

Can I give my Edo Cash^™ to someone else?

Accepted Answer

No. Sorry, Edo Cash^™ and Coins are non-transferable and cannot be shared with others.*

Question 7

Do I need to register for an Edo Cash^™ account if I was previously a member of My Edo Rewards?

Accepted Answer

Yes, you need to register for an Edo Cash^™ account either through the new Edo app or online, even if you were previously a member of My Edo Rewards. You will be unable to earn Coins for orders made on the Edo app, online, or in-store until you register for an Edo Cash^™ account.*

Question 8

How can I redeem my Edo Cash^™ ?

Accepted Answer

Your Edo Cash^™ can be redeemed through our app, online at edojapan.com, and in-store. Every 1,000 Coins you earn can be redeemed for a $5 Edo Cash^™ discount on your qualifying purchase.*

As long as you have an account balance of 1,000 Coins or more, you can choose to redeem as little or as much Edo Cash^™ as you want on your next order — up to the total value of your qualifying purchase. This means you can choose to redeem all your Edo Cash^™ at once, redeem just a portion of your Edo Cash^™ — or save your Edo Cash™ for another time!

For example, if you have an account balance of 1,723 Coins, you are eligible to redeem your Edo Cash™ for a discount of up to $8.62 off your order.

We are working on other exciting opportunities to redeem your hard-earned Edo Cash^™ so be sure to sign up for our emails to receive the latest updates!

Question 9

How do I join Edo Cash^™ ?

Accepted Answer

To join the Edo Cash^™ rewards program, you can create an account either through the Edo app or online.*

Question 10

I forgot to provide my Edo Cash^™ account details before I paid for my in-store order. Can I still receive Coins for my purchase?

Accepted Answer

No. Unfortunately, the only way to receive Coins on your account is by providing the email address or phone number associated with your Edo Cash^™ to the cashier before paying for your order.*

Question 11

I have less than 1,000 Coins on my account, can I redeem them for Edo Cash^™ ?

Accepted Answer

No. You must have a minimum account balance of 1,000 Coins before you can start to redeem your Coins for an Edo Cash^™ discount.*

Question 12

I heard Edo Japan recently made updates to their loyalty rewards program and the Edo app. What changed?

Accepted Answer

We’ve improved our rewards program and the Edo app to make it easier than ever to order your favourite meal and to provide you with new ways to get rewarded. Edo Cash^™ members can earn ten (10) Coins for every $1 spent on qualifying purchases made on the Edo app, online at edojapan.com, or in-store after providing their account information to the cashier.*

Question 13

I was a previously member of My Edo Rewards, what happened to my tokens and unredeemed free meal rewards?

Accepted Answer

If you were previously a member of My Edo Rewards and had any tokens or unredeemed free meals on your account, simply register for an Edo Cash^™ account using the same email you originally registered with for My Edo Rewards. Once you login to your new Edo Cash^™ account, your Coins balance will be pre-loaded with the equivalent of $2.50 in Edo Cash™ for every Token and $15 of Edo Cash^™ for every unredeemed Free Meal you had remaining on your My Edo Rewards account.*

Question 14

What are Coins and how do I earn them?

Accepted Answer

Coins are the loyalty currency you earn as a member of Edo Cash^™. You earn ten (10) Coins for every $1 spent on qualifying purchases at Edo Japan.*

There are several ways to earn Coins:

In-App or Online
1. All qualifying purchases ordered through the Edo app or online at edojapan.com earn Coins automatically!
At the restaurant
1. Provide the email or phone number associated with your Edo Cash^™ account to the cashier before paying for your order in-store with cash, credit/debit cards, mobile wallets, or Edo Japan gift card.
2. Note that cashiers will not automatically know who’s a member of Edo Cash^™ and who isn’t. To earn Coins, you’ll need to provide the email or phone number associated with your Edo Cash™ account to the cashier every time you make a purchase at an Edo Japan restaurant.

We are working on other exciting opportunities to earn Coins, so be sure to sign up for our emails to receive the latest updates about Edo Cash^™!

Question 15

What happened to my old rewards (My Edo Rewards)?

Accepted Answer

Any earned tokens or unredeemed free meal rewards you may have earned with the My Edo Rewards program have been converted to the equivalent value in Edo Cash^™. Simply use the email address from your previous My Edo Rewards account to sign-up for an Edo Cash^™ account and the value of your previous rewards will automatically be associated with your account.*

Question 16

What is Edo Cash^™?

Accepted Answer

Edo Cash^™ is our new loyalty program that rewards you for ordering the meals you love! Every qualifying purchase you make at Edo Japan earns you Coins, which you can redeem for an Edo Cash^™ discount on a future order!*

Question 17

Can I receive Coins for past purchases?

Accepted Answer

Coins can only be earned on qualifying purchases made after enrolling in Edo Cash^™. All qualifying purchases ordered through the Edo app or online at edojapan.com earn Coins automatically. To earn Coins for in-store purchases, you must provide the email address or phone number associated with your Edo Cash^™ account to the cashier before paying for your order. *

Question 18

Do my Coins expire?

Accepted Answer

Your Coins will only expire if there has been no activity in your Edo Cash^™ account after 18 months. To prevent your Coins from expiring, either make a qualifying purchase to earn Coins or redeem Coins on your order and your Edo Cash^™ account will stay active for another 18 months!*

Question 19

Who can I contact for help?

Accepted Answer

For questions about Edo Cash^™ or assistance with any app technical issues, please contact us.

Question 20

How can I track my Edo Cash^™ balance?

Accepted Answer

You can check your Coins balance by logging into your Edo Cash^™ account either online, or through the Edo Japan app.*

Your Preferred Location

WHY JOIN EDO CASH^™?

Frequently Asked Questions

What items are not eligible to earn Coins on?

Can I earn Coins when I order Edo for delivery?

How are Coins calculated?

Can I redeem my Edo Cash^™ for cash back?

Can I continue earning Coins before I redeem my Edo Cash^™? Is there a limit to how many Coins I can accumulate before I have to redeem?

Can I give my Edo Cash^™ to someone else?

Do I need to register for an Edo Cash^™ account if I was previously a member of My Edo Rewards?

How can I redeem my Edo Cash^™ ?

How do I join Edo Cash^™ ?

I forgot to provide my Edo Cash^™ account details before I paid for my in-store order. Can I still receive Coins for my purchase?

I have less than 1,000 Coins on my account, can I redeem them for Edo Cash^™ ?

I heard Edo Japan recently made updates to their loyalty rewards program and the Edo app. What changed?

I was a previously member of My Edo Rewards, what happened to my tokens and unredeemed free meal rewards?

What are Coins and how do I earn them?

What happened to my old rewards (My Edo Rewards)?

What is Edo Cash^™?

Can I receive Coins for past purchases?

Do my Coins expire?

Who can I contact for help?

How can I track my Edo Cash^™ balance?

Download the Edo Japan app today!

Your Preferred Location

WHY JOIN EDO CASH™?

Frequently Asked Questions

What items are not eligible to earn Coins on?

Can I earn Coins when I order Edo for delivery?

How are Coins calculated?

Can I redeem my Edo Cash™ for cash back?

Can I continue earning Coins before I redeem my Edo Cash™? Is there a limit to how many Coins I can accumulate before I have to redeem?

Can I give my Edo Cash™ to someone else?

Do I need to register for an Edo Cash™ account if I was previously a member of My Edo Rewards?

How can I redeem my Edo Cash™ ?

How do I join Edo Cash™ ?

I forgot to provide my Edo Cash™ account details before I paid for my in-store order. Can I still receive Coins for my purchase?

I have less than 1,000 Coins on my account, can I redeem them for Edo Cash™ ?

I heard Edo Japan recently made updates to their loyalty rewards program and the Edo app. What changed?

I was a previously member of My Edo Rewards, what happened to my tokens and unredeemed free meal rewards?

What are Coins and how do I earn them?

What happened to my old rewards (My Edo Rewards)?

What is Edo Cash™?

Can I receive Coins for past purchases?

Do my Coins expire?

Who can I contact for help?

How can I track my Edo Cash™ balance?

Download the Edo Japan app today!

WHY JOIN EDO CASH^™?

Can I redeem my Edo Cash^™ for cash back?

Can I continue earning Coins before I redeem my Edo Cash^™? Is there a limit to how many Coins I can accumulate before I have to redeem?

Can I give my Edo Cash^™ to someone else?

Do I need to register for an Edo Cash^™ account if I was previously a member of My Edo Rewards?

How can I redeem my Edo Cash^™ ?

How do I join Edo Cash^™ ?

I forgot to provide my Edo Cash^™ account details before I paid for my in-store order. Can I still receive Coins for my purchase?

I have less than 1,000 Coins on my account, can I redeem them for Edo Cash^™ ?

What is Edo Cash^™?

How can I track my Edo Cash^™ balance?