Frequently Asked Questions

• Are all Edo Japan meals wheat/gluten Free?

  No. Not all Edo Japan menu items are gluten free. With the exception of some sushi rolls (Salmon Roll, Alaska, Veggie, Avocado, Kappa and Nigiri), All other meals/menu items, based on our current recipes are prepared using soy sauce (which is wheat based) and our signature Teriyaki sauce (which has the wheat-based soy sauce as a base ingredient). Customers can request any rice-based meal be prepared without the use of soy sauce or Teriyaki sauce due to allergies, but they must be aware that soy sauce and Teriyaki sauce are used regularly on our grill and there is no way to isolate a meal during the cooking process.

• Do any Edo Japan menu items contain nuts, peanuts or tree nuts?

  No. Edo Japan does not use peanuts or tree nuts of any kind in our meal recipes. However, some ingredients used in meal recipes may have been prepared on shared equipment and in facilities that do have peanuts/tree nuts present in their facilities. For more information, please refer to our Ingredients & Allergens Guide.

• Are milk products present in any Edo Japan menu Items?

  Yes. Milk is used in our Bubble Tea (Milk Tea and Brown Sugar Boba). Additionally, some ingredients used in our restaurants have milk ingredients or have been produced in a facility and on equipment that processes milk products. For more information, please refer to our Ingredients & Allergens Guide.

• Are egg or egg products present in any Edo Japan menu items?

  Yes. Several menu items may have egg or egg product ingredients present such as Ramen Noodles, Yakisoba Noodles and Mayonnaise based recipes. For more information, please refer to our Ingredients & Allergens Guide.

• Are sesame seeds (or derivatives) present in any Edo Japan menu items?

  Yes. Gyoza, Gyoza sauce, and our Spring Rolls all have sesame seeds in the ingredient listing. Some items such as Sushi Rolls and Chop Chop Bowls can be made without sesame seeds upon request. Other products may have them included in their ingredient listing. For more information, please refer to our Ingredients & Allergens Guide.

• Are seafood or shellfish present in any Edo Japan menu items?

  Yes. Several menu items may have seafood or shellfish present in the menu offering, and seafood and shellfish ingredients are present in restaurants. For more information, please refer to our Ingredients & Allergens Guide.

• Are soy ingredients present in any Edo Japan menu items?

  Yes. Soy ingredients are present in the majority of Edo Japan menu items and soy ingredients are present in our restaurants. For more information, please refer to our Ingredients & Allergens Guide.

• I received an e-gift card, can I redeem it on My Edo App or online?

  Yes, you can redeem your e-gift card on My Edo App or online. If you receive an e-gift card, it will be sent to you by email. This email contains the e-gift card information you will need to redeem it on My Edo App.

  Once you’re ready to place an order on My Edo App, follow these steps to redeem your e-gift card: 

  1. Add your order items to your cart and when you’re ready, tap CHECKOUT.
  2. Once you’ve reviewed your order details to confirm they’re correct, including the location you wish to order from and your pickup time, tap NEXT STEP.
  3. When the payment menu pops up from the bottom of the screen, tap ADD A GIFT CARD (it’s above the PAY NOW button).
  • If you come to a screen that asks you to verify your account via text message, please do so.
  4. On the next screen, enter your gift card number, which can be found in your e-gift card email, and tap ADD GIFT CARD.
  • Please note that no PIN is required. Leave this field blank.
  5. Once your gift card is added, continue with placing your order. If there is a balance remaining on your gift card, it will be available for you to use on your next My Edo App order.
• I received an e-gift card, can I redeem it in-store?

  Yes, you can redeem your e-gift card for in-store orders. Simply show the email containing your e-gift card information to the cashier when paying for your order.

• I received a plastic gift card, can I redeem it on My Edo App or online?

  Yes. Once you’re ready to place an order on My Edo App or online, follow these steps to redeem your gift card:

  1. Add your order items to your cart and when you’re ready, tap CHECKOUT.
  2. Once you’ve reviewed your order details to confirm they’re correct, including the location you wish to order from and your pickup time, tap NEXT STEP.
  3. When the payment menu pops up from the bottom of the screen, tap ADD A GIFT CARD (it’s above the PAY NOW button).
  • If you come to a screen that asks you to verify your account via text message, please do so.
  4. The next screen will allow you to enter your gift card number (found on the back of your gift card).
  • Please note that no PIN is required. Leave this field blank.
  5. Tap ADD GIFT CARD and continue with placing your order. If there is a balance remaining on your gift card, it will be available for you to use on your next My Edo App order.
• I received a plastic gift card, can I redeem it in-store?

  Yes, you can redeem your plastic gift card for in-store orders. Simply present your gift card to the cashier when paying for your order.

• I want to purchase a plastic gift card for someone. Can Edo Japan send it to the recipient by mail for me?

  No, unfortunately we are unable to mail individual gift cards at this time. We are currently only able to mail bulk/corporate gift card orders. If you would like to place a bulk order for gift cards, please call (403) 215-8800.

• Can I reload the balance of a e-gift card or a plastic gift card? How?

  Yes, you can reload/add funds to a plastic gift card or an e-gift card either online or at participating Edo Japan restaurants.

  Reload online: Register the gift card number on our website here. Once you’ve registered the gift card, you will be able to add funds to the balance by signing into your gift card account.

  Reload in-store: Bring your plastic gift card or your e-gift card number in-store and a staff member

  If you’ve already added the plastic gift card or e-gift card to your My Edo App account, the new balance will automatically be updated on My Edo App.

View Gift Card Terms of Use

• What is Edo Cash^™?

  Edo Cash^™ is our new loyalty program that rewards you for ordering the meals you love! Every qualifying purchase you make at Edo Japan earns you Coins, which you can redeem for an Edo Cash^™ discount on a future order!*

• How do I join Edo Cash^™?

  To join the Edo Cash^™ rewards program, you can create an account either through the Edo app or online.*

• What are Coins and how do I earn them?

  Coins are the loyalty currency you earn as a member of Edo Cash^™. You earn ten (10) Coins for every $1 spent on qualifying purchases at Edo Japan.*

  There are several ways to earn Coins:

  1. In-App or Online

     All qualifying purchases ordered through the Edo app or online at edojapan.com earn Coins automatically!

  2. At the restaurant

     Provide the email or phone number associated with your Edo Cash^™ account to the cashier before paying for your order in-store with cash, credit/debit cards, mobile wallets, or Edo Japan gift card.

     Note that cashiers will not automatically know who’s a member of Edo Cash^™ and who isn’t. To earn Coins, you’ll need to provide the email or phone number associated with your Edo Cash^™ account to the cashier every time you make a purchase at an Edo Japan restaurant.

  We are working on other exciting opportunities to earn Coins, so be sure to sign up for our emails to receive the latest updates about Edo Cash^™!

• How can I redeem my Edo Cash^™?

  Your Edo Cash^™ can be redeemed through our app, online at edojapan.com, and in-store. Every 1,000 Coins you earn can be redeemed for a $5 Edo Cash^™ discount on your qualifying purchase.*

  As long as you have an account balance of 1,000 Coins or more, you can choose to redeem as little or as much Edo Cash^™ as you want on your next order — up to the total value of your qualifying purchase. This means you can choose to redeem all your Edo Cash^™ at once, redeem just a portion of your Edo Cash^™ — or save your Edo Cash^™ for another time!

  For example, if you have an account balance of 1,723 Coins, you are eligible to redeem your Edo Cash^™ for a discount of up to $8.62 off your order.

  We are working on other exciting opportunities to redeem your hard-earned Edo Cash^™, so be sure to sign up for our emails to receive the latest updates!

• I have less than 1,000 Coins on my account, can I redeem them for Edo Cash^™?

  No. You must have a minimum account balance of 1,000 Coins before you can start to redeem your Coins for an Edo Cash^™ discount.*

• How are Coins calculated?

  You can earn 10 Coins for every $1 spent on qualifying purchases made in-app, online at edojapan.com, or in-store. If you spend $11.33 on a qualifying purchase, you’ll earn 113.3 Coins. The 0.3 Coins will not be visible on your account, but it will still be accrued.*

• Can I continue earning Coins before I redeem my Edo Cash^™? Is there a limit to how many Coins I can accumulate before I have to redeem?

  There is no limit to how many Coins you can accrue on your account. You are eligible to redeem Edo Cash^™ once you earn 1,000 Coins, but you do not have to redeem your Edo Cash^™ right away, and you can continue to accumulate more Coins on qualifying purchases.*

  Note that your Coins do expire if there has been no activity in your Edo Cash^™ account after 18 months.

• Can I receive Coins for past purchases?

  Coins can only be earned on qualifying purchases made after enrolling in Edo Cash^™. All qualifying purchases ordered through the Edo app or online at edojapan.com earn Coins automatically. To earn Coins for in-store purchases, you must provide the email address or phone number associated with your Edo Cash^™ account to the cashier before paying for your order.*

• Can I give my Edo Cash^™ to someone else?

  No. Sorry, Edo Cash^™ and Coins are non-transferable and cannot be shared with others.*

• Can I redeem my Edo Cash^™ for cash back?

  No. Edo Cash^™ can only be redeemed for a discount on your qualifying purchases, up to the total value of your order.*

• Do my Coins expire?

  Your Coins will only expire if there has been no activity in your Edo Cash^™ account after 18 months. To prevent your Coins from expiring, either make a qualifying purchase to earn Coins or redeem Coins on your order and your Edo Cash^™ account will stay active for another 18 months!*

• How can I track my Edo Cash^™ balance?

  You can check your Coins balance by logging into your Edo Cash^™ account either online, or through the Edo Japan app.*

• What items are not eligible to earn Coins on?

  You can only earn and redeem Coins at participating restaurants. You cannot earn Coins on the value of any Coins used towards a purchase and, unless otherwise stated, you cannot earn or use Coins on the following: (i) orders placed on third party delivery platforms, such as DoorDash, SkipTheDishes, or Uber Eats; (ii) purchasing or loading an Edo Gift Card (but when using an Edo Gift Card to make a purchase, you will earn Coins); and (iii) tips, donations, taxes and fees required by law, bag, cup and bottle fees or deposits, delivery fees, and other surcharges or fees.* *

• Can I earn Coins when I order Edo for delivery?

  Currently, delivery orders are ineligible to earn Coins.*

• I forgot to provide my Edo Cash^™ account details before I paid for my in-store order. Can I still receive Coins for my purchase?

  No. Unfortunately, the only way to receive Coins on your account is by providing the email address or phone number associated with your Edo Cash^™ to the cashier before paying for your order.*

• What happened to my old rewards (My Edo Rewards)?

  Any earned tokens or unredeemed free meal rewards you may have earned with the My Edo Rewards program have been converted to the equivalent value in Edo Cash^™. Simply use the email address from your previous My Edo Rewards account to sign-up for an Edo Cash^™ account and the value of your previous rewards will automatically be associated with your account.*

• Do I need to register for an Edo Cash^™ account if I was previously a member of My Edo Rewards?

  Yes, you need to register for an Edo Cash^™ account either through the new Edo app or online, even if you were previously a member of My Edo Rewards. You will be unable to earn Coins for orders made on the Edo app, online, or in-store until you register for an Edo Cash^™ account.*

• I was a previously member of My Edo Rewards, what happened to my tokens and unredeemed free meal rewards?

  If you were previously a member of My Edo Rewards and had any tokens or unredeemed free meals on your account, simply register for an Edo Cash^™ account using the same email you originally registered with for My Edo Rewards. Once you login to your new Edo Cash^™ account, your Coins balance will be pre-loaded with the equivalent of $2.50 in Edo Cash^™ for every Token and $15 of Edo Cash^™ for every unredeemed Free Meal you had remaining on your My Edo Rewards account.*

• I heard Edo Japan recently made updates to their loyalty rewards program and the Edo app. What changed?

  We’ve improved our rewards program and the Edo app to make it easier than ever to order your favourite meal and to provide you with new ways to get rewarded. Edo Cash^™ members can earn ten (10) Coins for every $1 spent on qualifying purchases made on the Edo app, online at edojapan.com, or in-store after providing their account information to the cashier.*

• Who can I contact for help?

  For questions about Edo Cash^™ or assistance with any app technical issues, please contact us.

Questions About Placing a Edo Japan Delivery Order

• What is Edo Japan Delivery?

  Edo Japan Delivery brings your favorite Edo Japan dishes straight to your doorstep.

  Enjoy your favourite, fresh-off-the-grill meals in the comfort of your home with just a few clicks.

• How does Edo Japan Delivery work?

  Online at order.edojapan.com:

  Navigate to our website: https://order.edojapan.com/ and select “Delivery” on the homepage. Input your address to find the nearest Edo restaurant that can deliver your favorite meals to your door!

  In the Edo Japan App:

  Log in to your account and click “Order Now.” Then, at the top of the page, choose “Delivery”, enter the desired address for delivery and you’re all set to go!

• How do I know if Edo Japan Delivery is available to my address?

  Once you input your delivery address, we'll let you know if Edo Japan Delivery is available in your region. If it’s not, consider ordering pickup or try getting your favourite meals through Uber Eats, DoorDash or SkiptheDishes.

• I need to change my delivery address in the app. How can I do that?

  The delivery address can be changed at any point before you place your Edo Japan Delivery order. Simply navigate to the menu icon in the top-left corner and click “Delivery addresses”. From there, you can edit, delete or add new delivery address.

  Note: once the order is placed & the driver has already picked up the order, it might not be possible to change the delivery address. For further assistance, kindly reach out to the Edo Japan support team at 1-866-987-3744

• Can I redeem Edo Cash when ordering Edo Japan Delivery?

  You sure can! Edo Cash can be redeemed on Edo Japan Delivery orders.

• Will I earn Edo Rewards points for eligible purchases made via Edo Japan Delivery?

  Absolutely! With your Edo account, all eligible food and beverage purchases made through Edo Japan Delivery earn points that you can redeem on your next visit. It's just one of the many perks of using the Edo app!

  Note: you cannot earn or use Coins on tips, donations, taxes and fees required by law, bag, cup, and bottle fees or deposits, delivery fees, and other surcharges or fees.

• Why does it show “Delivered by Uber”?

  We've teamed up with Uber Eats to bring Edo straight to your doorstep. We cook, and Uber Eats delivers.

Questions About Your Current Order

• Can I change my order or add items to my order?

  No, sorry. After an order is placed, it cannot be modified. However, you may be able to cancel the order and place a new one with the additional items. To find out if you can cancel your order, please contact the Edo Japan support team at 1-866-987-3744.

• I need to change my delivery address for the order I just placed:

  To change your delivery address after an order is placed, please contact Edo Japan support team at 1-866-987-3744 as quickly as possible and they will do their best to accommodate your request.

• How can I find the status of my delivery order?

  Once the order is placed, you will receive an SMS and email notification with a link to track your order. If the link was not sent, please reach out to the Edo Japan support team at 1-866-987-3744, and we will assist you.

• My order is taking longer than expected:

  We apologize for the delay in delivering your order. Please contact the Edo Japan support team at 1-866-987-3744, and a representative will be happy to assist you.

• I couldn't find the answer to my question. Who should I contact?

  For any additional inquiries, please contact our Edo Japan support team at 1-866-987-3744 for assistance.

Questions About a Delivered or Past Order

• My order was not delivered. How can I get my refund?

  We apologize that your order was not delivered. Please reach out to Edo Japan support team at 1-866-987-3744, and a representative will assist you promptly.

• My order is incorrect or missing items. Can I receive a credit or a refund?

  We apologize for any issues with your order. Please contact the Edo Japan support team at 1-866-987-3744 so we can promptly resolve any of your concerns.

• I had an issue with my Uber Eats courier.

  We’re sorry about your experience. Please contact Edo Japan support team at Edo Japan support team at 1-866-987-3744 where a representative will assist you.

• There is an issue with my Edo Cash / offer / reward, etc. Who can I contact?

  We’re sorry to hear you had this experience. Our Edo Japan support team is always here to help, so please contact us at 1-866-987-3744 so we address your concerns.

• I couldn't find the answer to my question. Who should I contact?

  For any additional inquiries, please contact our Edo Japan support team at 1-866-987-3744 for assistance.