Scroll down for updated info  
March 13, 2020

Dear Valued Customers,

At Edo Japan, the safety and security of our customers has always been, and remains, our number one priority. First and foremost, our hearts go out to those who have been impacted by the outbreak of coronavirus (COVID-19). Given the growing concerns surrounding COVID-19, I wanted to personally provide an update on the actions Edo Japan is taking to help prevent the spread of the virus and support the well-being of our customers, employees and our communities.

While the Public Health Agency of Canada has assessed the public health risk associated with COVID-19 as low for Canadians, Edo Japan wants to reiterate our commitment to health and safety in our restaurants. In addition to our already stringent sanitization practices, we have been taking a series of additional precautionary steps including increased frequency of cleaning and sanitization of our restaurants. We have also implemented strict procedures to ensure our employees are routinely following the rigorous handwashing and hygiene practices governed by Canadian public health authorities. Edo Japan has ongoing communication with our restaurants and have prepared them to respond quickly to any emerging situation.

While we continue to maintain regular operations in our stores throughout Canada, we have also modified our procedures for our in-store experience to allow us to continue to serve you best. This includes:

  • Enhanced sanitization and hygiene protocols
  • Removing all shared items in our guest dining areas
  • Using take-out containers and cups instead of our reusable dine-in serving ware.
  • Encouraging pre-ordering through the My Edo App
  • to limit restaurant traffic

Our operations are well prepared to cater to our customers who will be dining from home and still allow us to serve your favourite Edo Japan meal through mobile ordering pick-up via My Edo App, or delivery orders via Skip the Dishes.

As this situation continues to unfold, we intend to maintain transparency with our partners and loyal customers, and we will provide ongoing updates regarding our operations.

I hope this gives you confidence in the actions we are taking on your behalf. We remain committed to providing you a safe environment and we look forward to seeing you soon at Edo Japan.
Sincerely,

David Minnett

David Minnett
President & CEO, Edo Japan

 


 

Update from Edo Japan - March 20, 2020

Dear Valued Customers,

As the situation with COVID-19 continues to evolve, Edo Japan is committed to providing you with the latest information on the steps we’re taking to ensure the health, comfort and safety of our employees and customers in the communities where we operate.

The majority of our restaurants remain open and look forward to serving you; however, Edo Japan has restricted or limited dine-in service in support of social distancing strategies recommended by public health authorities. When placing your next order, we encourage you to review the recommendations below:

  • Bring Edo Home by ordering your next meal for take-out. Our team will work as quickly as we can to prepare your order to-go.
  • Pre-order and pick-up using the my edo app (where you’ll always find special offers and online deals).
  • Try a Shariyaki Pack, the perfect Edo Meal at Home available on the my edo app
  • Stay home and opt for delivery through SkipTheDishes.

Edo Japan continues stringent cleaning and sanitization practices to ensure our restaurants are always a safe environment for our guests.

We want to ensure our customers are confident in the actions we are taking to navigate through this unprecedented time.
Sincerely,

 

Terry Foster
VP of Operations & Franchising